Now that you have perfected your cake decorating skills and are ready to offer
your creations for sale, you will need to let the market know that you are
available and what you are capable of. It is now time to think about various
ways in which you can promote your business. Here are some suggestions.
Word of mouth - Without doubt,
this is the best means of promotion for your cake decorating business. Always
make sure people know who made the cake at the function they are attending, and
make sure they have the means of contacting you easily. This is like highly
targeted, and very effective advertising, and best of all - it's free, apart
from the relatively inexpensive cost of getting business cards made. You get
paid to make and decorate a cake for a special occasion, and the guests at the
function provide you with a captive market for promoting your business for
free.
Make a calendar - A wall chart
is good for this, or if you are comfortable with computers you could use the
variety of calendar, diary, and reminder programmes that are available. Note
dates of all special occasions, local civic anniversaries, graduation days, or
any other widely celebrated occasions and work out a plan to supply these
markets. Keep a database of individual people's birthdays and anniversaries and
contact them each year to congratulate them and enquire after any cake
requirements they may have.
Participate in
bridal expos, local business forums, and trade shows -
Work out which
ones are appropriate for you and establish a presence with well displayed
examples of your best cakes (and bite size pieces of cake for people to
sample), plenty of promotional material - business cards,brochures etc, and
maybe even a demonstration of your craft. The end result of cake decorating is
a beautiful, artistic creation, and people are always interested to watch the
creative process in action. Give them an opportunity to admire your talent and
to get an understanding of how much time, effort, and skill goes into the
design and decoration of a cake.
Photograph your
cakes -
The advent of digital photography means that keeping a pictorial record of your
creations is now not only really easy, but also very low cost. (and the cost of
a digital camera is tax deductible if it is for your business). As well as
enabling you to maintain a diary record of all the cakes you make and the
methods you used on each of them, digital photographs are especially good to
use in your promotional efforts and even just your basic business
communications. Most e-mail programmes allow the use of a digital photograph as
part of your signature - use a picture of your best cake. You can also attach
photographic samples of your work in any communication with prospective
clients.
And remember -
you won't be the only one photographing the cake, it's the most photographed
part of the ceremony. We've all got photos of cake cutting and candle blowing
out in the family album, and every day hundreds of people ask "who made
the cake?", no matter how long ago the photo was taken. This works like a
visual version of word of mouth. If your cake is good, people will see it,
remember it, and talk about it, your reputation will grow and spread, and your
business will become better known and more profitable.
There is no
point in spending time and money in developing your cake decorating skills to a
professional standard if nobody knows about it. You are creating spectacular or
charming cakes that will be very popular, but not if you are the only person
who knows about it. In part 2 of this series, we look at some more ideas for
promoting your cake decorating business and building your reputation.
Deliver a top
quality product every time This is perhaps a bit obvious - it applies to all
businesses, not just a cake decorating business - but there are few businesses
where first impressions are more important than a cake decorating business. The
chief appeal of a well decorated cake is visual, and it is how the cake looked
that will be remembered for the longest time, especially now due to the
enormous proliferation of digital photography and the easy ability of anyone to
transmit photographs instantly to anywhere in the world. In a visual medium
like this, the cake is by far its own best advertising.
Use all your
networks Everyone
you know knows a lot of other people that have various celebrations coming up.
Weddings, birthdays, anniversaries - the list is endless. Make it known in all
circles in which you move that you are a professional cake decorator and
available for business.
Keep a supply of
business cards with you at all times, give handfuls of them to people you know
that have a lot of contacts, and never miss an opportunity to mention in
conversation what you do for a living (people usually ask anyway). You'll be
surprised how often someone will say "Oh, that's handy. My mother⁄sister⁄husband⁄friend⁄colleague
etc is having a birthday⁄anniversary⁄graduation. Would you be interested in
making a cake for that?" Of course you will immediately say yes and give
them your card, but you must also get their contact details. People often forget
what they said at parties, or don't bother following up on things, but if you
have their details you can call them yourself and secure the business.
Get a website This is great
for promotion of your cake decorating business, excellent for showing your
portfolio of photographs, really easy to do, and can be done completely free on
sites like Squidoo and many others.
Look for
co-promotional opportunities within your niche Most niche markets
- weddings are a good example - are supplied by a variety of businesses that
focus on one aspect of the occasion. Wedding dress makers, for example, or
wedding planners. And don't forget – every wedding has a photographer, and
these can be a good source not only of high quality photographs of your cakes
for your portfolio, but also of informal co-promotional arrangements. You
recommend him to your clients, he recommends you to his - you are both in
different niches of the same industry, so you are not competing against each
other - and in fact recommending other quality professionals to a client can
only add value to the service you are providing.
You've baked the
cake - it's delicious. You have practised and developed your decorating skills
to the point where even you are impressed by your spectacular creation. Now all
you need is to let everyone else know what you are capable of, and that you are
available for their weddings, birthdays, anniversaries and any other occasion
that needs a professional quality cake as a centrepiece. Here are some more
promotional ideas for your cake decorating business.
Get to know
local cafe and restaurant managers Many of these do catering for special
occasions and celebrations - either as in-house functions, or as outside
catering arrangements - and are always on the lookout for people to createcakes
for them. Show them some good photos,
or even samples
of your work, and ask them to keep in touch with you regarding opportunities
they may have. Become their "go to person" for cakes.
Enter
competitions Showing
your cakes in local agricultural shows or baking competitions is a very good
way of getting your name and abilities known, and also gives you a chance to
compare your skills and product with others in the field. If you win prizes,
this gives added impact when mentioned in your advertising material, and can
even get a mention in the local paper. Don't underestimate this avenue of
promotion - there is a lot of opportunity here.
Do a few
"freebies" It
doesn't hurt to make and decorate the odd cake for free - perhaps family
functions, or maybe the anniversary of a society or club you are a member of -
this is another good promotional opportunity, especially if you are just
starting out. Make sure everyone knows who made the cake - you are likely to be
attending these functions as a guest, so don't be shy of doing a bit of self
promotion. If the MC or person cutting the cake thanks you publicly, make sure
you are seen so everyone knows who you are. This will lead to conversation and
give you further opportunity to promote yourself and hand out your card.
Remember that everyone attending these functions has their own networks
independently of this, so word of mouth can spread exponentially. (And don't
forget that the costs of freebies are a legitimate tax deduction as a
promotional expense!)
Use a follow up
letter to secure repeat business A few weeks after you have decorated a
cake for a client, send them a follow up letter thanking them for their custom
and enquiring as to their satisfaction with your service. A brief questionnaire
may be useful here. Include a business card and a brochure, and invite them to
contact you with any future requirements they may have. Repeat business is the
lifeblood of any commercial enterprise, and the cake decorating business is in
a unique position to take full advantage of this. Everyone has a birthday each
year, every company has people retiring at some stage, and even though weddings
are a one off, they generate an anniversary each year that many people like to
celebrate formally. The opportunities are endless.
Monitor
engagement announcements in your local newspaper If you are
working in the wedding niche, this is a great source of clients for your cake
decorating business. Most people announce their engagement a considerable time
before the wedding, so they may not have started their planning yet. Now is the
time to strike - find contact details by using the telephone directory and get
your name and your business details to them.